There is a knew tab called "Software Configuration Manager". Take a look at this screenshot:
Here some statements from Oracle about this new feature:
Software Configuration Manager gives you a complete, dynamic view of your current configurations—including application, middleware, and database versions, plus operating system and hardware platform details—in a new, customizable, easy-to-use dashboard. You define the filters and views to track the configuration information that matters most to your business.
Software Configuration Manager customers have reported 40% faster issue resolution, a 30% reduction in the time it takes to log a Service Request, and 25% problem avoidance with Alerts and HealthChecks.
Provided with this numbers you will never fail again on a SR ;-)