Sep 1, 2019

Oracle Cloud: Sign up failed...

Yesterday i tried to sign up for oracle cloud:

 So let's start the registration process:


The mobile number verification is done with SMS and after entering the 7 digit pin, you are allowed to enter a password:

As payment information only credit cards are accepted:
  • VISA
  • Mastercard
  • Amex


Eve though my credit card was accepted:



"Your credit card has been successfully validated. Please proceed to complete the Sign up."
I got the following error:

"We're unable to process your transaction. Please contact Oracle Customer Service."
The link "Oracle Customer Service" did not work, so i used the Chat Support. But inside the chat was no agent available and only "Send E-Mail" worked. Let's see what kind of response i will be given...

EDIT: Some further attempts...

EDIT 2: see here how the problem was solved.  

24 comments:

  1. What a worst signup process, they never allow any credit card, I tried by different credit cards that never used with them and was booking first time still issue, and moreover their support team is worst no one turns back while I put request!

    Now I understand why no one buyd Oracle cloud, Amazon, Azure and GCP are best! Oracle worst!

    ReplyDelete
    Replies
    1. MOST PATHETIC EXPERIENCE SIGNING INTO ORACLE CLOUD FREE TIER. THEY DON'T EVEN GIVE THE ERROR UNTIL YOU CLICK START MY FREE TRIAL. WHAT A WASTE OF TIME!!!

      Delete
  2. Looks like oracle announces free tier for everyone, and bans access to not use this benefit!

    ReplyDelete
  3. Good to see its not just me having issues

    ReplyDelete
  4. Same issue...I've tried 3 different cards
    ALL FAIL F**K ORACLE

    ReplyDelete
    Replies
    1. Yes, you all are correct..signup process is worst..I have tried 5 different credit cards and changed every possible combinations but still saying we are unable to process.

      Delete
  5. Same issue...I've tried 2 different cards

    ReplyDelete
  6. Now I understand why no one buyd Oracle cloud, Amazon, Azure and GCP are best! Oracle worst!

    ReplyDelete
  7. Same issue, reached out to support, and this is what they sent back. Even AliExpress BOT gives you better answer then this.

    Hello,

    Thank you for your email. Unfortunately, we are unable to resolve this or process the transaction.

    ReplyDelete
  8. Same shit here. Tried all cc

    ReplyDelete
  9. same goes for me, it said sign up failed but my credit card validated, and i complained to the oracle help, and my credit card validated again for 10 sgd, and she said try again after 5 working days… duhhh .. none…

    ReplyDelete
  10. same goes for me, it said sign up failed but my credit card validated, and i complained to the oracle help, and my credit card validated again for 10 sgd, and she said try again after 5 working days… duhhh .. none…

    ReplyDelete
  11. This is the reason Oracle Cloud is dead before it even started.
    This su*** man.

    ReplyDelete
  12. I'm unable to signup too. Card validation passed, but it tells me to be sure the billing address matches the one my bank has on file for the card...

    Signup failed.

    ReplyDelete
  13. We're unable to complete your sign up. Common sign up errors are due to: (a) Using prepaid cards. Oracle only accepts credit card and debit cards (b) Intentionally or unintentionally masking one's location or identity (c) Entering incomplete or inaccurate account details. Please try again if this applies to you. Otherwise, contact Oracle Customer Service.

    ReplyDelete
  14. Still having this problem as of Oct 27, 2021. I tried clearing cookies and cache. Using two different networks, multiple email IDs and cards for payment and nothing works. This really is a trash tier experience for a multi-billion dollar company.
    Funny thing is, the amount got deducted from my card and reversed twice and yet it showed me on the signup page that the payment was declined.

    ReplyDelete
    Replies
    1. It's so frustrating.
      And I'm really disappointed this is coming from a company like Oracle

      Delete
  15. I tried with global website and finally I got registered.

    ReplyDelete
  16. Have the same problem, trind the Become an OCI Foundations Associate course but cant advance since the trial cloud sign up did not work.

    ReplyDelete
  17. have the same issue. I have try 2 cards: First this message occur. We're unable to complete your sign up. Common sign up errors are due to: (a) Using prepaid cards. Oracle only accepts credit card and debit cards (b) Intentionally or unintentionally masking one's location or identity (c) Entering incomplete or inaccurate account details. Please try again if this applies to you. Otherwise, contact Oracle Customer Service. In the second case this error message occur : Your transaction was declined. What can I do to solve theses issues

    ReplyDelete
  18. Oracle is intentionally nor giving access , internal employees confirmed this, as this don't have infrastructure to take load

    ReplyDelete
  19. Let's all highlight this on social networks

    ReplyDelete
  20. I have the same issue, tried a few times and I gave up. I use my credit card to pay AWS services, buy domains,... just fine. I'll be sticking with AWS. Not gonna using OCI anytime soon since I couldn't even sign up.

    ReplyDelete